The customer is king. That’s true. But how do you deal with angry customers? It’s an art to react diplomatically, but it’s also a soft skill you can learn.
Virtual Reality soft skill training
How did Soulmade, together with Thomas More, answer this question? We designed a 360° training in which you, as an employee of Colruyt, walk around the store. You are approached by an unhappy customer and – regardless of the rude language – you have to try to have a constructive conversation.
Depending on your reaction, the supervisor determines the customer’s response. He chooses from five gradations: happy, calm, irritated, angry or aggressive. Based on your conversation, the supervisor will evaluate how well you did.
New worlds to explore
Virtual reality is the ultimate instrument for a complete experience. You enter a parallel universe that shows reality, an idea or a dream in an accessible way.
How does it work?
We recreate your ideal world in virtual reality by filming a 360° video on-site or by recreating it in 3D.
Colruyt Group aan het woord.
"Our trainers used to do the role playing themselves and sometimes they used co-workers or actors. We discovered many benefits with using a Virtual Reality setting. It is also helpful that the trainer and other students can follow what the persons sees in VR. This makes a lot easier to start a group discussion."
Jan Rypers - Project Leader Digital Learning